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The Management

Client experience “still walking around the dancefloor”

Client experience is not part of the DNA of today’s legal businesses. But that is changing. Jeremy Hopkins tells The Professionals that marketing and BD leaders need to take the driving seat. Despite what...

The future of the office and what that means for BD teams

First appearing some 5,000 years ago in ancient Rome, the office is an enduring aspect of society, surviving revolution, technology and even Ricky Gervais. It is, in short, an efficient place to work. But...

The money men – Ken Fowlie, Stowe Family Law

Stowe Family Law is a dedicated family law firm with some 20 offices across the UK, primarily in the country’s wealthier towns and cities. Each office is run by the firm’s lawyers, who, in combination with its...

Redefining customer experience – Robert Camp

Robert Camp was for eight and half years the Managing Partner of West Country law firm Stephens Scown. During that time, he doubled the turnover and profit of the firm and its headcount, making it one of the...

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