Client Talk and Anna Lake Insight merge

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Client Talk, a leading provider of client listening and business development training and coaching, has announced that it is to merge with Anna Lake Insight, a consultancy specialising in Client Listening and CX strategy. This strategic merger will strengthen client...

Benchmark your thought leadership with Meridian West’s ATLAS

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Meridian West introduces new free-to-use thought leadership benchmark platform – ATLAS. The thought leadership landscape is undergoing a major change. The rise of AI-generated content, evolving social media channels and shrinking attention spans have fundamentally changed how organisations engage their...

Profit through trust: how a strong legal B2B brand drives commercial...

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A strong reputation distinguishes the standard from the exceptional, the forgotten from the memorable and the transactional from the trusted advisor, says Josh Tilley, Brand Strategy Director, Initials CX A compelling brand separates you from a sea of sameness by...

ELE Appoints New Project & Operations Manager to Support International Growth...

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ELE, one of the UK’s leading directories and content agencies for the legal sector, has announced the appointment of Danielle Judge as Project & Operations Manager. Known for delivering market-leading copywriting services, with a focus on legal directory submissions...

It’s a matter of trust

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How can professional services providers build trust amongst clients through reviews? We asked Alicia Skubick, the Chief Customer Officer at Trustpilot for advice. Trust is the cornerstone of many professional services, particularly in industries such as legal and accounting, where...

Research reveals ‘head-in-the-sand approach’ to client feedback

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A fear among legal and other professional services firms to discover what their clients think about them is holding back their development, new research has revealed. Outdated internal practices and a head-in-the-sand approach to customer feedback are among the biggest...

Breaking the mould: Design trends in professional services

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Professional services firms are adopting a more sophisticated approach to branding, with a shift away from the more formal, corporate aesthetics in favour of fresh, consumer-friendly design styles, says James Packer. Inspired by consumer brand trends, companies are embracing contemporary...

Reed Smith names Gillian Ward as chief marketing and business development...

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Global law firm Reed Smith has appointed Gillian Ward, a senior leader with nearly two decades in C-level roles in law firms, as chief marketing and business development officer, a role that has been redefined to reflect the firm’s...

Is ESG the next big client care tool?

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What does ESG have to do with client care? Donata Caira at a strategic Content agency ELE argues it should be the beating heart of culture and approach. There are four elephants in the room when it comes to talking to legal businesses...

69% of global leaders believe AI is the most important technology...

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HLB, the global advisory and professional services network, has released its Survey of Business Leaders 2025. The research highlights how organisations have a dual focus on embracing technological advances while simultaneously investing in their people to optimise operations and sustain...

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Why WordPress prevails: Unveiling our ultimate CMS choice

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Choosing a Content Management System (CMS) can be a confusing process but, argues Richard Silbermann, WordPress stands tall as the undisputed champion, offering many advantages and catering to organisations of all sizes. While competitors like Umbraco and Drupal have their...

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