PSM – The ProfessionalsInside the Professional Services Market

A new report from The BD Consultancy explores how professional services firms can authentically communicate ESG strategies to clients, prospects and their employees. Caitlin Roxburgh provides an insight into the report. The report, What Matters Most? Communicating values across professional services...

It’s time to bring a personal perspective back into client listening, says Andrew Pincott. Here are six ways you can. Recent commentators have remarked that ‘client listening’ is currently flavour of the month. And so it should be. Every month. Yet...

A new podcast, The Glue, has just been launched for business development (BD), marketing and communications teams in professional services firms. It’s called The Glue because its founder and host James Stringer believes these teams bind much of these firms’...

Allen & Overy (A&O) has announced the appointment of Michael Michaelides as its Global Chief Marketing Officer, effective from 13 March 2023. He joins from Norton Rose Fulbright where he has held the Chief Marketing Officer - Europe, Middle...

Decision makers were crying out for market intelligence. Paul Roberts of MyCustomerLens explores the impact of the last three years on client listening programmes. In recent years, among the many seismic social changes we experienced in business, politics and society...

How can professional services marketers shape sustainability in their firms? Award-winning Ayo Abbas shares four scenarios where you can drive change. COP27 in Egypt and COP15 in Canada in November and December last year, focussing specifically on how we can...

If your firm is arranging a partner gathering in 2023, what should be top of the agenda? Here James Stringer of The Results Consultancy outlines four themes to energise your firm’s partners Whether an offsite retreat, away day or town...

Networking shouldn’t be for the ‘traditional fee earners’ only and firms who think that way are missing out on a wide range of advantages that could benefit their businesses, says Sophie Hudson. Here are a few reasons why networking...

Top 100 law firm and Sunday Times 100 fast-growing company Setfords has announced the appointment of Eric Woollard-White as Director of Brand, Communications and PR. Woollard-White, a former journalist who was communications chief for the BBC Dragons’ Den panelist Peter...

Client listening should be always on, writes Paul Roberts, CEO of MyCustomerLens. January is the month for predictions and there has been no end of prognostications about 2023 being a crunch time for many professional services firms. Instability abroad and the...