ELE, one of the UK’s leading directories and content agencies for the legal sector, has announced the appointment of Danielle Judge as Project & Operations Manager. Known for delivering market-leading copywriting services, with a focus on legal directory submissions...

How can professional services providers build trust amongst clients through reviews? We asked Alicia Skubick, the Chief Customer Officer at Trustpilot for advice. Trust is the cornerstone of many professional services, particularly in industries such as legal and accounting, where...

A fear among legal and other professional services firms to discover what their clients think about them is holding back their development, new research has revealed. Outdated internal practices and a head-in-the-sand approach to customer feedback are among the biggest...

Professional services firms are adopting a more sophisticated approach to branding, with a shift away from the more formal, corporate aesthetics in favour of fresh, consumer-friendly design styles, says James Packer. Inspired by consumer brand trends, companies are embracing contemporary...