PSM – The ProfessionalsInside the Professional Services Market

In October 2022, the London accountants BKL achieved B Corp status. It is believed to be the largest accountancy firm to meet the high standards needed to qualify as a B Corp. BKL began its B Corp journey in...

The social network Mastodon is enjoying a Musk bounce as Twitter users look to alternative social media platforms. But what is Mastodon and how does it work? The Professionals speaks to Tom Bourlet, a marketing consultant at Fizzbox, a platform...

Thomson Snell & Passmore has joined some of the biggest law firms in the UK signing up to a new initiative aimed at promoting the take-up of pro bono work by business service professionals.  Fifth Day was launched in June this...

Mills & Reeve has set ambitious client satisfaction targets, with its latest client survey showing improved metrics across three key areas. Client recommendation and client satisfaction scores have increased from 89% in 2021 to 91% and client loyalty from 85%...

Cluttons has today announced on World Menopause Day that it is rolling out its family and wellbeing policy to its employees this week. The policy has been pulled together over several months and, as well as specialist Menopause awareness, training...

Cross-selling should be treated with contempt. But that doesn’t mean you shouldn’t be servicing clients by joining with your firm’s other practice groups, writes Sue-Ella Prodonovich. The way to do this is by collaborating and working together to receive a...

Kent law firm has revealed a fresh new brand that reflects the firm's defined core values and to showcase its future ambitions. The new brand is pinned around a new logo created from two elements - the WM monogram...

Earlier this year, the Solicitors Regulation Authority (SRA) issued an update on confidentiality and client information. The new guidelines mean that all SRA-regulated firms could be subject to a spot check to show consent by the client for information...

International recruiter Seldon Rosser launches new podcast series that dives deep into the CVs of industry leaders, to find inspirational pearls of wisdom. Deep CV Diving host Graham Seldon is the founder of Seldon Rosser, a recruitment consultancy dedicated to...

Watson Farley & Williams has announced a partnership with Fifth Day. It is one of 12 top-flight law firms to sign up to the organisation that provides pro bono opportunities for management and business operations teams in professional services...