PSM – The ProfessionalsInside the Professional Services Market

Client listening programmes have the potential to create long-lasting cultural change. At Grant Thornton, the client voice is central to the firm’s overall strategy. It is a journey that accelerated five years ago when Shaendel Hallett joined to lead...

Accountants, business and wealth advisers Kreston Reeves has today announced that it has achieved B Corp status. It is a clear and strong demonstration of the firm’s commitment to being a sustainable and socially conscious adviser. Kreston Reeves has a turnover...

The number of professional services employees in the UK working from home has more than halved in the space of a year. According to the latest government figures, 16.1% of those working for firms including legal and financial services were...

Bids, business development and marketing consultancy Stephen Alexander has picked up an award just eight months after launching. Stephen Alexander collected the 'New Business/Start-Up of the Year 2023' accolade at the Midlands Service Excellence Awards – one of the region’s...

A new report from The BD Consultancy explores how professional services firms can authentically communicate ESG strategies to clients, prospects and their employees. Caitlin Roxburgh provides an insight into the report. The report, What Matters Most? Communicating values across professional services...

It’s time to bring a personal perspective back into client listening, says Andrew Pincott. Here are six ways you can. Recent commentators have remarked that ‘client listening’ is currently flavour of the month. And so it should be. Every month. Yet...

A new podcast, The Glue, has just been launched for business development (BD), marketing and communications teams in professional services firms. It’s called The Glue because its founder and host James Stringer believes these teams bind much of these firms’...

Allen & Overy (A&O) has announced the appointment of Michael Michaelides as its Global Chief Marketing Officer, effective from 13 March 2023. He joins from Norton Rose Fulbright where he has held the Chief Marketing Officer - Europe, Middle...

Decision makers were crying out for market intelligence. Paul Roberts of MyCustomerLens explores the impact of the last three years on client listening programmes. In recent years, among the many seismic social changes we experienced in business, politics and society...

How can professional services marketers shape sustainability in their firms? Award-winning Ayo Abbas shares four scenarios where you can drive change. COP27 in Egypt and COP15 in Canada in November and December last year, focussing specifically on how we can...